Terms of Service

1. The service

PULSE is an online sales-training platform. It includes AI roleplay, lessons and quizzes, pitch and visit planning tools, content libraries, live sessions and reports. Which features you get depends on your plan, as shown on our pricing page or in your order form.

2. Accounts and users

• Every user needs their own login. Logins must not be shared.
• You are responsible for who you give access to, for keeping your admin account secure, and for removing users who leave your company.
• The number of active users must stay within your plan. If you need more, you can upgrade.

3. Plans, prices and billing

• Prices are per user per month, in Indian rupees, and exclude GST and other applicable taxes, which are added to each invoice.
• Yearly plans are invoiced in advance for 12 months. Monthly plans are invoiced in advance each month.
• Each plan includes a monthly number of AI roleplays per user. Extra roleplays are billed at ₹199 for every 25, on the next invoice, based on actual use recorded in PULSE. Unused roleplays do not carry over.
• Invoices are due within 15 days of the invoice date.
• We may change our list prices with at least 30 days' written notice. Changes do not apply to a yearly term that has already been paid.

4. Free pilot

A pilot gives up to 5 users access for 14 days at no charge. Nothing is charged automatically when the pilot ends. Pilot data is deleted 30 days after the pilot ends unless you move to a paid plan.

5. Renewal and cancellation

• Monthly plans continue until either side cancels with 30 days' written notice.
• Yearly plans renew for another year unless either side gives written notice at least 30 days before the renewal date.
• You can upgrade at any time, and the new rate applies from the next billing cycle. Downgrades take effect at renewal.
• Fees already invoiced for the current period are not refundable, except where these terms or the law say otherwise.

6. Late payment and suspension

If an invoice is more than 15 days overdue, we may suspend access after giving you written notice. Access is restored once the account is up to date. Your data is not deleted during a suspension.

7. Your content and data

• Everything you put into PULSE remains your property: products, prices, brochures, case studies, training content, session records and staff records. We use it only to provide and support the service for you.
• You confirm that you have the right to upload your content, including permission from any doctor or patient who appears in case-study photos or testimonials.
• You are responsible for keeping your product information and prices accurate.
• We handle personal data as set out in our privacy policy. When the subscription ends, we delete or return your data within 90 days.

8. AI-generated content

• PULSE uses AI to play buyers, score sessions, transcribe speech and suggest lessons, quizzes and pitches. AI output can be wrong or incomplete.
• PULSE is a training tool. It does not give medical, clinical, legal or regulatory advice, and its output must not be shown to doctors or patients as product claims without your own review.
• You are responsible for making sure what your reps say in the field follows the laws and marketing codes that apply to your products, such as codes for pharmaceutical and medical device promotion.
• AI scores support coaching. They should not be the only basis for decisions about a person's employment.

9. Acceptable use

You and your users must not:

• upload patient health records or other sensitive health data about identifiable patients;
• upload unlawful, defamatory or infringing material, or content you do not have the right to use;
• try to access other customers' data, break security, or overload the service;
• copy, resell or reverse-engineer PULSE, or use it to build a competing product;
• use automated scripts to run AI roleplays or other AI features.

10. Availability and support

We work to keep PULSE available at all times. We will announce planned maintenance in advance where we can. AI features depend on third-party AI providers, and outages on their side are outside our control. Support is provided through the channels listed for your plan.

11. Confidentiality

Each side will keep the other's non-public business information confidential and use it only for the purpose of this service. This does not apply to information that is already public or that must be disclosed by law.

12. Our intellectual property

PULSE, including its software, design, built-in lessons and brand, belongs to Hireaxis Advisors. Your subscription gives your users the right to use PULSE for your internal training during the subscription.

13. Liability

To the extent the law allows, our total liability for any claim relating to PULSE is limited to the fees you paid us in the 12 months before the claim. Neither side is liable for indirect or consequential loss, such as lost profits or lost business. Nothing in these terms limits liability that cannot be limited by law.

14. Termination

Either side may end the subscription if the other seriously breaks these terms and does not fix the breach within 30 days of written notice. On termination, access ends and data is handled as described in section 7.

15. Events outside our control

Neither side is responsible for delays or failures caused by events beyond its reasonable control, such as internet or cloud provider outages, natural disasters or government action.

16. Governing law

These terms are governed by the laws of India. The courts at Navi Mumbai, Maharashtra have exclusive jurisdiction.

17. Changes and contact

We may update these terms. We will change the date at the top and tell customers about important changes by email at least 30 days before they apply. Questions: info@hireaxis.in.